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Cobb/Douglas Community Services Board Organizational Barrier to Competitive Employment In 1999, the Developmental Disabilities Services of the Cobb and Douglas Counties Community Services Boards operated four sheltered workshop programs. The state funding streams reinforced facility-based services, and the majority of the parents of the folks attending the workshop was elderly and did not want changes to be made in the service system. Additionally, several of the staff had worked in the program for many years and were also most comfortable with the facility-based model. At that time, shifting from a facility-based program to one providing community based supports was not a priority for the Boards or leadership staff. Strategy to Address Barrier The overall conversion process involved the following strategies: Flatten the management structure Shift staff roles from providing facility-based
services to community-based supports. A carefully planned program of
staff Phase-out sub-minimum wage contracts Form self-directed work teams Close one facility site Convert the other sites to a community-based resource Meet with families individually and in small groups Case Example of Organization Change Strategy The following staff development activities
were conducted to support staff as the moved from providing facility
based services to 1999 - Converted traditional sheltered workshop staff to community-based employment consultants placing more emphasis on supported employment. New CEO was hired who was open to innovation. 2000 - Instituted weekly on-site training
curriculum using the Supported Employment handbook “A Customer
Driven 2001 - Provided new skill sets to all Employment Consultants using The University of Georgia/Human Services Management Institute to provide on-line job coach certification to 25 staff. 2002 - All participants graduated from The University of Georgia job coach certification. Monthly on-site trainings were begun with Cary Griffin, Dave Hammis, Melinda Mast, Mark Hill, and Steve Hall to further the staff skills in: - WorkWorld Software/Decision Support Technology - Vocational Profiling - Systematic Instruction - Self-employment, Resource ownership, Business-within-a-business and job carving -Social Security Work Incentives - Using One-Stop generic supports to job develop Strategies to address barriers: Organizational | Individual Allegan
County Community Mental Health |
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