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Job Accommodation Network's Approach to Reasonable Accommodations
Mandy Gamble and Tracie Saab (JAN)

slide 4

Step 2: Perform Needs Assessment
* Product / Equipment Used - magnification software and closed circuit television
* Product Modified / Made - cookie template
* Service Obtained - braille handbook If successful go to Step 5: Monitor Accommodation
If not go to Step 3: Explore Options

Transcript - Slide 4

The next question: Is it necessary to use a product or piece of equipment? Lots of products are on the market to assist people with disabilities. Common terms used to refer to such products are Assistive Technology (AT), ergonomic and independent living aids. Some products may be specifically designed for people with disabilities while others are not but can still be used as an accommodation.

When acquiring a product or piece of equipment, it is important to consider compatibility issues, training, technical support and maintenance. Here is an example of a situation and solution involving a product or piece of equipment.

The situation: A data entry clerk was having difficulty viewing printed materials and her computer screen.

The solution: She was provided screen magnification software and a Closed Circuit TV (CCTV).

If the use of a product or piece of equipment is successful, then move on to Step 5.
If it is not possible to use a product or piece of equipment or if additional accommodations are needed, continue with the next question in step 2. The next question: Is it necessary to modify or design a product?

Sometimes a product that is needed just doesn't exist or meet the needs of the employee. An employer may be able to make modifications "in-house" or it may be necessary to contact a rehabilitation engineer or other professional to modify or design a product to enable an individual to perform the essential functions of the job. Here is an example of a situation and solution involving modifying or designing a product.

The situation: A cookie maker with a learning disability, dyscalcula, was having difficulty counting 12 cookies at a time.

The solution: A template was designed to hold 12 cookies. Once the holes were filled, the baking sheet was ready for the oven.

If modifying or designing a product is successful, then move on to step 5. If it is not possible to modify or design a product or if additional accommodations are needed, continue with the next question in step 2. The next question: Is it necessary to obtain a service?

Sometimes a product or modification to a job or work environment may not be the accommodation solution. In some cases, it may be necessary to obtain a service. Services can include providing a qualified interpreter or reader, contracting for Braille transcription services or performing an ergonomic assessment. Here is an example of a situation and solution involving obtaining a service.

The situation: A teacher who is blind could not read the printed employee and student handbook.

The solution: The employer used a Braille transcription service to produce the handbook in Braille.

If answering the questions in step 2, Perform Needs Assessment, resulted in a successful accommodation, implement the accommodation and move on to step 5, Monitoring Accommodations. If not, then continue on to the next step, Explore Alternative Placement Options. Tracie Saab will now discuss the final 3 steps in the accommodation process.



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