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Customized Employment: An Interview with Michael Callahan

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Critical Features of Customized Employment

Employment Specialist Perspective
Begin with “Discovery” and Planning.
Identify tasks that the individual can offer to an employer.
Employer’s Perspective
Job description is a barrier to employment.
Need to see tasks as the building block for a customized job description.

Transcript

Interviewer: Michael, I know that you have a lot of experience with job restructuring as a technique that promotes employment for people with significant disabilities. What would you say are the critical features of this process that an employment specialist and also the employer should be aware of?

Michael Callahan: From the employment specialist side, it begins with the individual and the discovery and planning process. For me, one of the last components of a good customized employment plan is the identification of a set of tasks that actually become the negotiating strategies of the customized interaction with an employer. They are the ingredients, the raw materials, of a customized job description or a set of tasks that you learn in discovery that an individual can offer to a community employer.

From the employer's side, employers are likely because of tradition, U.S. Labor Law, and the Americans with Disabilities Act, to default to job descriptions when thinking about "can this person work here." That job description often stands as a barrier for a person who needs a customized relationship in order to be employed. Therefore, in order to get around the default position that the employer's likely to take, it's necessary to clearly promote tasks as the building blocks of this customized job description.

As I was talking about the portfolio in previous questions, the tasks are actually the last component of the portfolio. It provides the segway, the last thing the employer sees in the customized proposal that the job developer makes. This is the set of tasks to be offered by the individual. That allows the employer to think of tasks in a way that employer's have thought about in terms of essential responsibilities, based on the Americans with Disabilities Act. The employer then puts those tasks together into a job description.

What a customized proposal does, is untie all of those tasks that exist in a work place and make them amenable to being targeted and brought back together; reassembled within a customized job description. It actually makes perfect sense, once an employer understands it that way. But, if the proposal doesn't help the employer see the task connection to customized employment, it can seem to be a complexity. "Well I don’t' see what you're talking about but here's the way that we do it," and you're right back to where you started. So again, for me, the primary strategy with employers is taking a task perspective around customized employment. That helps that basic set of customized responsibilities instead of essential responsibilities; think about them as customized responsibilities of the new job description.



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