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Customized Employment: An Interview with Michael Callahan

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How does the implementation of customized employment, which might seem labor intensive, reconcile with natural supports?

Natural supports and the supports provided by an employment specialist are compatible.
Support by the job coach should “prepare” the workplace for providing natural supports.
It may take intensive effort to facilitate good natural supports.
Done well, the up front investment has the greatest likelihood of paying off.

Transcript

Interviewer: Mike, I know that you're a leader in the field related to the concept of natural supports. I'd really like to ask you: How does the implementation of customized employment, which might seem labor intensive, reconcile with natural supports?

Michael Callahan: You know it causes me to really think about how I feel about natural supports from the beginning. And, in a former question I answered that natural supports is not of us, it's of the places we want to try to help people be. I think I've always disconnected the issue of good natural supports from the supports that we offer.

I think the two things can be compatible and in fact always have been for me. I've not had in my perspective necessarily saving the system resources by going to a natural support approach. So therefore when I think about the intensiveness, the intensiveness is to prepare for natural supports. It may be every bit, if not more intensive, than what we used to do before when we were the primary people doing the support.

I don't want to be glib about it, but I do think it's important that naturalness exists beyond us whether we're there or not. And it may take a great deal of energy and for some people it will take a great deal of energy to make sure that the natural systems are available and are responsive to the needs of people with disabilities. It's not simply turning over and facilitating the handshake. It can be a very intensive behind the scenes professional or field effort that actually facilitates good natural supports in a meaningful way.

Now having said that, I would expect, I think as most would, that if we do this well, we make an investment in facilitating natural supports from the get-go. For me, that starts with the individual; natural support starts with bringing family members and others and friends into the equation at times when it may be more efficient for us to just do it. It involves helping employers understand that we start by doing things their way.

Having done all of that intensively at the beginning, I would be like anyone else, hoping that there would be a payoff, hoping that we would reap the benefit. Not only of a naturally experienced job employment relationship with the employer, which for me, is the more important component of natural supports. I want the employee to experience that relationship in as natural a way as possible, even if there might be intensive supports going on in the background. But, I would sure hope that we do that well, that's kind of my premise on this. Done well the up front investment has the greatest likelihood of paying off so that we actually teach natural systems to respond to the needs of people with disabilities. We might remain as a resource over a long period of time, but we would hope that resource would diminish in terms of their need for us or not that the resource would diminish, but the need would diminish somewhat. Which is kind of getting at the same point, so again upfront investment for long-term savings, if you want to think about it that way.



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