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Interviewer: Again, what I think I am hearing as well, is that your
organization has a commitment to investing in their staff. I am hearing
that very strongly from you as being very important.
Nancy Brooks-Lane: Staff can make or break whatever the organization's
vision is. So they are key, very, very key. You have to invest in
staff. They have to know their importance. I do not think you can
emphasize that enough.
Interviewer: I am wondering within the context of supporting staff
and their staff development plan, do you have any recommendations
for other agencies as to how to do that more effectively?
Nancy Brooks-Lane: I think you have to have good communication with
staff. I think staff need to know that indicating you need help or
support is a strength. It is not a weakness. I think you have got
to have that good foundation again, of good communication with the
staff, trust with the staff. It is sometimes a very individualized
process that you look at with that particular person. Sometimes it
is time management; helping the person see ways that their day can
run a little more smoothly. I think that you just have to be there
for the staff and they have to know that you are available to help
them think through, because there are so many unexpected things that
can occur to shift the importance and focus if you allow it to.
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