Transcript - slide 6

Discussion with an employer and a tour of the workplace can often reveal job tasks that are not being done or completed on a regular basis.

Sometimes discussions with an employer and a tour of the workplace will reveal job tasks that are not being done or completed on a regular basis. This may relate to an overload of work or the task not being perceived as a priority by the business. For instance, imagine the following. During a jobsite tour, Rachel notices that most of the silver in the dining room and kitchen is tarnished. While talking with the supervisor, Ms. Johnson, she casually inquires about who is responsible for keeping the silver cleaned. Ms. Johnson states that it is a shared responsibility, and the dishwashers and waitresses polish these items during their “down time.”

Again, hearing opportunity knock, Rachel, indicates that she knows someone who may be interested in performing this type of work and requests to spend more time learning about the waitress’ and dishwasher’s positions. Afterwards, she meets with a potential job seeker that is interested in the job, and they draft an employment proposal. Ms. Johnson reviews the proposal and sees how this would benefit the restaurant; the silver will always be cleaned and the staff will be able to do the “other” side duties they have been failing to perform. She decides it makes good business sense to hire a silver polisher. This marginal duty is eliminated from both the dishwasher’s and waitresses’ position descriptions, and the job of silver polisher is created. In this example, tasks from several positions were combined to form a new job.